Macy's Reviews

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General rating

1.8/5.0

Of the 45 reviewers, 8 (17.78%) recommend this store.

Customer reviews

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What is your rating for Macy's?

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An absolute joke

I will never shop again at Macy's. In addition to embarrassing myself in front of my girlfriend and other customers…. Someone processed my refund AND I never returned the item. This is fraud. I called the store in Columbus Ohio at least 40 times and never got help. A complete joke. If they cared, someone would call me back. Tony. *******150

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0

Cherly

Reviewed on: Jul 02, 2023

Going the Kohl's way with "Star Reward" fiasco!

Impossible to get any service on the chat line, mostly incompetent personnel who cut you off when they no longer want to explain their errors or their incompetence. Returned an online purchase, was given a partial refund, the balance was apparently (they claimed) applied to Star Reward program which was never credited! Chatted twice with CS and got no answer for the zero balance weeks after return! Going not just Kohl's way, now probably JCP way as well. Good luck!

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0

Allan S.

Reviewed on: Jun 26, 2023

Not Reliable

I ordered June 13 and until today i have not receive it yet. When you track it only show, leaving the center, arrive in the center then ready to fly. Its a waste of time and money. Do not buy from Macy's, its a scam website.

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0

Julia.Black

Reviewed on: Jun 25, 2023

Shoe department Queens Center Mall NY

Very disappointed in sakes girls, their attitudes and unwillingness to help. I picked our four pairs and they said they could not find the other. My question, why are these shoes still on display. I go Macys all the time, but this Macy's is the worst. Never again

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0

Patrick.Lewis

Reviewed on: Jun 10, 2023

USD 15 Extra Shipping Cost for 3-5 Days Delivery?

I purchased Cookware set on June 7 and opted for an Express Shipping where it was written as 1-2 Business Days. As I need the things asap then I don't mind to pay an extra USD 15 for the Express Shipping cost. What I found our now on June 8 from their site that the items is "On the way, Arrives by Monday, Jun. 12" whilst if it 1-2 business Days it should be arrived by 8 or 9 June. I felt ripped off by paying an extra cost for 3 Days shipping instead of 1-2 Days Order # *******226 GREENPAN GreenPan Padova Healthy Ceramic Nonstick Cookware Set, 10 Piece

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0

Greg

Reviewed on: Jun 08, 2023

Horrible Service

I needed a new dresser. I also needed the old dresser hauled away or least taken down a flight of stairs. I specifically asked if this could be done. I was told it could be done if I pay extra for the so called whole glove service so I purchased the dresser. When the delivery guys came they said they can't do it. The could move the old dresser which would block the bedroom doorway. I am in a boot and on crutches. It would be dangerous and irresponsible to block the bedroom doorway. Terrible customer service stay far away from Macy's

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0

Brandy223

Reviewed on: Jun 05, 2023

Laziest employees Ever!

They obviously just punch a clock. NO one is willing to help you in any store. I've also called a few out of state Macy's stores. No one answers during business hours. Weekdays After lunch 1:40-3.

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0

Wesley

Reviewed on: May 16, 2023

Macy's suck

Ordered channel perfume. My bank visa debit card charged full amount immediately. Tried to call customer support phone number. Phone cconnection unclear. Automated system said connected in 4 minutes, than 11, then 14. I am furious.

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0

Samantha R.

Reviewed on: May 10, 2023

Online furniture shopping terrible service

The absolute most awful online furniture shopping. Items from shopping bag get randomly deleted. Purchase history shows random items purchased, so there is no way to see what was purchased in total. Paying with Macy's card gets declined even though I have a high limit, not even close to what I wanted to purchase. Terrible software, this is the final time I will shop at Macy's.

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0

Wilson477

Reviewed on: May 05, 2023

Terrible service

It is virtually impossible to get through to a live person if your need is not directly related to the prompt offerings. Also, was told when I called last night that I would have a 32 minute wait to speak to a CSR. I waited 1 hour and 11 minutes and then was told I had another 32 minute waiting period. Of course, I hung up after that period of time. Whoever is running this company should get a jog at McDonald's and be grateful for it.

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1

Kristin514

Reviewed on: May 02, 2023

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FAQs by the Kupn Community

do we want to write offer id on Mail while applying for mailing rebates

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Hi, I ordered a dress and it finally came.....but does not fit. How do I go about returning it?

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I am looking for a dress you i seen and now i cant find it...its black with a empire waist and blue above the empire waist

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Has anyone been asked by an online merchant to send photos of government IDs after payment cleared, to release your items for shipping?

Alvin954 Nov 22, 2019

No, this has never happen to me! I would check with a, supervisor, if available!

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I want to stop my order now. Please do not send.

Michelle Feb 06, 2023

Yes tried on Feb 1 to stop it.Then called today to ask for my refund.They told me they never stopped it

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